Scary gulet cruise passport story and how it was solved

I have to admit it. This scary story actually happened to our company. I was in complete shock when I learned about it, and it was not a good situation. Sometimes things that happen can be out of your control,l and this was one of these things. The cruise and the booking proceduwerewas the same as always. Clients sent us an inquiry for a gulet charter holiday in Turkey. They told us their wishes, their budget, and what they would like to do in Turkey. We suggestedam very nice gulet to them, got a great deal on it, and advised them to make a combination ofa  Turkey gulet cruise with some Greek Islands along the way. The gulet was tested. Clients were happy that everything was going smoothly. The charter started. Everything was okay. Clients went to Greece, checked out some islands there, and they enjoyed their holidays. At the end of the cruise, they disembarked the gulet, tipped the nice crew,w and went home.

After some time passed, they told the group theycouldn not pass the customs because from the passport it shows they were illegally in Greece!?!? They, of course, had no idea what the person was talking about, so they double checked what happened! And the info was not good! When the group went to Greece, the customs officer marked this in their passport, but when they came back, ack the captain of the gulet (who had this duty) forgot to make all the arrangements! So it looked like the clients never even came back to Greece! These rules are very strict in Turkey, and the problems were big!

The situation was super uncomfortable for our Turkish partner (who did an amazing job in assisting the clients), for the owner of this gulet,t and of course for the captain, who had (at the end) pay more than € 10.000 total costs from his own pocket to cover all these costs that occurred. And it was the most uncomfortable for our clients, of course, who had to go through all this mess because of 1 silly mistake! Sometimes you can plan everything to the smallest detail, but things can still go wrong. But you have to know you would have to be incredibly unlucky for something like that to happen to you. In the last 10 years in the business, we had thousands of people traveling with gulets, and this is the only time something like this has happened. The bottom line is, even if some bad situations do happen, it is our duty to assist you in the best possible way when it comes to this. They say your success is not determined by the problems that happen, but by how you solve these problems! And you can be sure we will always do our best to assist you during your gulet cruise holidays!